1. Order Cancellation Window
Because our sofas are individually built-to-order according to custom dimensions and fabric choices, cancellation rules depend on the current production stage:
Prior to Stage 1 Timber Cutting100% Full Refund credited to your source account.
After Stage 4 Upholstery StitchingFabric cut & timber customized. 85% refund after deducting fabric raw material costs.
2. Free Transit Damage Replacement Guarantee
We provide 100% protection against transit damages during home delivery:
- Live On-Delivery Inspection: When our delivery team unboxes your sofa at your home, inspect the frame, stitching, and legs before signing the delivery slip.
- Free On-the-Spot Replacement: If any frame breakage or fabric tear occurs during transit, notify the delivery rep immediately. We will repair or replace the affected section completely free of cost.
3. Refund Method & Processing Timelines
Approved refunds are credited back to the original payment method used during checkout:
- Razorpay UPI & Cards: 5 to 7 business days for refund reflection in your bank statement.
- 30% Advance Payments: Processed back to bank account within 3 to 5 business days upon cancellation confirmation.
Need Assistance with a Refund?
Contact our concierge desk at concierge@ansarapps.com or WhatsApp us at +91 99999 99999 with your Order ID.